Getting Started

About ParaLottery

What is ParaLottery?
ParaLottery is a not-for-profit lottery that raises vital funds to support Paralympic athletes and inclusive sports programs across Australia. Every ticket purchased helps support the dreams and achievements of people with disability in sport.

Who runs ParaLottery?
ParaLottery is operated by Paralympics Australia, a registered charity with the Australian Charities and Not-for-profits Commission, dedicated to promoting accessibility and equity in sport. The lottery is conducted under the relevant state and territory regulations.

Where does the funds raised by ParaLottery go?
Funds raised through ParaLottery contribute to providing Para-athletes with the necessary support and equipment required to get to and compete at Paralympic Games, along with delivering community sports programs, and initiatives that make sport more inclusive and accessible for people with disability.

How do I purchase tickets?
At present tickets can only be purchased through this website

Are my tickets tax deductible?
Under current Australian government taxation legislation, the purchase of Lottery tickets is not tax-deductible, as the purchaser has the opportunity to win something in return. Donations of $2 and over made directly to Paralympics Australia are tax deductible. Should you wish to support the dreams and aspirations of current and future Para-athletes, you can do so here.

How are winners notified?
Upon completion of the Draw, all winners are contacted by email or phone. The full list of lottery results is published on our website here by 3:00pm AEST on Draw day.

What happens if not all tickets are sold / what happens if an unsold ticket is drawn?
All sold and unsold tickets are entered into each ParaLottery draw. In the event that an unsold ticket is drawn for any of our prizes, a redraw occurs and a new ticket is selected. This continues until a sold ticket is drawn. All the prizes are awarded each lottery, and there are no jackpots or un-awarded prizes.

How do I provide feedback?
We would love to hear from you. There are several ways you can contact us. They include:

Completing an online enquiry form
Emailing us at support@paralottery.com.au
Contacting our team on 07 3065 9128 (Mon-Sat 8:30am-7:30pm AEST)

Do I have to set up an account to buy tickets?
Yes, the first time you buy tickets on the website, you will be asked to create a password to set up an account. Next time you visit, just use your email and password to login and use your saved contact details. Creating an account helps us manage your tickets, provide better customer service, and ensures a secure and personalised experience.

Can I support Paralympics Australia without purchasing a ticket?
Of course! You can support Paralympics Australia through a Direct Donation here or find out more about leaving a Bequest here.

Can I buy a ticket if I am an employee, an employee's family member or volunteer of Paralympics Australia?
No, if you are a Paralympics Australia staff member or an immediate family member of a staff member, you are not eligible to purchase tickets in ParaLottery. However, if you are a volunteer with Paralympics Australia, you are welcome to buy tickets and participate in the lottery. If you have any questions or need further clarification, please contact our support team at support@paralottery.com.au.

My Account

How do I contact customer support?
Email: support@paralottery.com.au
Webpage: Customer Support
Call: 07 3065 9128 (Mon-Sat 8:30am-7:30pm AEST)

How do I create an account?
On the ParaLottery homepage, click on Login
Enter the email you would like to use for your new ParaLottery account
Enter the rest of your details and create a password to finalise the creation of your account
Click Create Account to finish making your new account

How do I know if I already have an account?
Enter your email address when the website requests it. If you already have an account, you’ll be asked for your password. If you don’t have an account, you’ll be able to enter your contact details and create a password to set up your account.

How do I log into my account without buying tickets?
Click on Login in the top right corner. Enter your email and password.

How do I update my contact details?
Log in to your online account by clicking on Login and entering your email address and password
Click on My Account at the top right
Click on My Details under My Settings
Review your contact details and, if you want to make changes, click on Edit Account Details. To update your name, please contact us by email support@paralottery.com.au or call our friendly Contact Centre Team on 07 3065 9128 (Mon-Sat 8:30am-7:30pm AEST).

How do I update my payment details?
To update your credit or debit card details you can contact our friendly Contact Centre Team on 07 3065 9128 (Mon-Sat 8:30am-7:30pm AEST) and they’ll take you through our secure updating process.
Or, updating your card details on your account online is easy! Simply:
Log in to your online account
Click on My Account at the top right
Click on Cards and Accounts under My Funds.
Click on Add New Credit or Debit Card and enter your new card details

How do I close my account?
If you are a Go for Gold club member, the Go For Gold membership must first be cancelled prior to closing your account. To cancel your Go For Gold membership and/or close your account, please contact our Customer Support team at 07 3065 9128 (Mon-Sat 8:30am-7:30pm AEST) or email support@paralottery.com.au with your request. Please refer to our Privacy Policy for more information about how we use your data in the event of an account closure. If you would like to make changes to your Go For Gold membership, please refer to the Go For Gold FAQs section for more information.

Prize Information

How will I know if I win a prize?
All winners are contacted directly via email, phone or post if required. Our 1st Prize Winner receives a phone call following the draw.

How many prizes are available?
Each year there are 76 prize draws up for grabs they include:

4 x main prize draws
Weekly Go For Gold $250 draws

What is the Pet Supporter Draw?
As a Go For Gold club member you are automatically entered into weekly $250 draws only available to Go For Gold club members.

If I win Gold Bullion, what are my options?
When you win Gold Bullion, you have several options:
Convert the gold value to cash and have this deposited in your nominated bank account
Have the gold physically sent to your nominated postal address
Store the gold (minimum $10,000) with our supplier
Please note that gold selling costs and market variations may apply when selling the Gold Bullion.

Draws and Winners

When is the next draw?
Each ParaLottery draw has a clearly stated closing and draw date listed on our website. Visit our Current Draws page to see upcoming draw information.

How are winners notified?
Winners are notified via phone and email within 2 business days of the draw. A full list of winners is also published on our website.

How are the draws conducted?
Draws are conducted using an approved random number generator under the supervision of a scrutineer or in accordance with relevant gaming regulations.

Do I need to claim my prize?
If you are a winner, we will contact you with next steps. Prizes are awarded automatically where contact is successful no additional claim process is usually required.

Ticket Information

How much are tickets?
Tickets are $5 each. To view our ticket book options, please view the Buy Tickets page.

How do I receive my tickets?
Tickets are sent to the email address you provided us at the time of purchase. If you cannot see your ticket in your email inbox, check your Junk or Spam folders and ensure you add ParaLottery to your Safe Senders list.

If I order tickets late in the Lottery or on the closing date, are my tickets still included in the draw?
All valid ticket orders placed before the time of the close of the Lottery will be entered into the Draw.

How many tickets do you sell per Lottery?
The total number of tickets available for sale in a draw varies from Lottery to Lottery. To view the maximum amount of tickets available for sale in the current Lottery, please visit our Lottery Terms & Conditions page.

Can I choose my own ticket numbers?
Unfortunately not. ParaLottery utilises an automatic ticket number allocation program when distributing tickets to supporters. As such, particular ticket numbers cannot be chosen.

Prize Information

How will I know if I win a prize?
All winners are contacted directly via email, phone or post if required. Our 1st Prize Winner receives a phone call following the draw.

How many prizes are available?
Each year there are 76 prize draws up for grabs they include:

4 x main prize draws
Weekly Go For Gold $250 draws

What is the Pet Supporter Draw?
As a Go For Gold club member you are automatically entered into weekly $250 draws only available to Go For Gold club members.

If I win Gold Bullion, what are my options?
When you win Gold Bullion, you have several options:
Convert the gold value to cash and have this deposited in your nominated bank account
Have the gold physically sent to your nominated postal address
Store the gold (minimum $10,000) with our supplier
Please note that gold selling costs and market variations may apply when selling the Gold Bullion.

Learn More about the Current draw prize details by visiting our prize details page

Payment

What are my payment options?
ParaLottery supporters have a number of payment options. Tickets can be purchased easily online or over the phone with one of our friendly team (1800 370 739 Mon-Fri 10:00am-7:00pm AEST). Your payment options include:
Credit Card/Debit Card
PayPal

Can I set up my Go For Gold club membership with PayPal?
No, you cannot set up your Go For Gold club membership using PayPal. PayPal is only available for single ticket purchases. For setting up a membership, you will need to use other payment methods, such as credit or debit cards. If you have any further questions or need assistance with your membership setup, please contact one of our friendly team on 07 3065 9128 (Mon - Sat: 8:30am - 7:30pm AEST) or email support@paralottery.com.au.

Is ordering tickets through the ParaLottery website secure?
Your personal security is of utmost importance to us. When you purchase tickets for ParaLottery, your financial details are passed through a secure server using the latest Secure Sockets Layer (SSL) encryption technology. SSL encryption is the industry standard, and is the same encryption technology used by banks.

We do not keep your Credit Card details on our servers. Rather, the information is passed directly to our banking institution when your ticket order is processed.

ParaLottery is a Payment Card Industry Data Security Standards (PCI DSS) compliant.. We are audited regularly to ensure that we abide by strict data security standards so we can continue to maintain this security level within the industry.

Go For Gold FAQs

What is the Go For Gold club? What are the benefits?
By becoming a Go For Gold club member, you're not only putting yourself in the draw to win amazing prizes but you’re also making a significant difference in the lives of current and future Paralympians. As a Go For Gold club member, you’ll enjoy exclusive draws and other benefits, including:
Convenient monthly entries into every lottery
Automatic entry into weekly $250 member-only draws

Oh, and did we mention it is free to join and you can cancel anytime?

How do I become a Go For Gold club member?
It’s free to become a Go For Gold club member! Simply purchase a recurring monthly subscription.

**I’m a Go For Gold member, how do I update my subscription amount or payment details?
Click on My Account in the top right corner
Enter your email and password.
To update your payment details, click on Cards and Accounts to add or remove cards from your account.
To change the amount of your Go For Gold club membership, contact our Customer Support Team.
When you next buy tickets for the amount you want, select “Go For Gold” to make this your new Go For Gold club membership amount for future lotteries.
Alternatively, simply email support@paralottery.com.au or call 07 3065 9128 (Mon - Sat: 8:30am - 7:30pm AEST) to discuss your options.

How do I cancel or pause my membership?
Contact our Customer Support team at 07 3065 9128 (Mon - Sat: 8:30am - 7:30pm AEST) or email support@paralottery.com.au with your request. One of our friendly team members will be in touch to assist you.

As a Go For Gold club member, can I choose how frequently I am charged?
No, all Go For Gold club members are charged a monthly subscription at a denomination you set. Unfortunately, we cannot manually override or change the frequency of any Go For Gold subscriptions from monthly. You can cancel or change your membership anytime by calling us on 07 3065 9128 or emailing support@paralottery.com.au

About Us

Find more information by visiting our About Us